We welcome you to contact us for any questions you may have.


Our station is located at 2330 Norton Street Rochester, NY 14609.  The building is just east of Culver Road


Although we operate 24 hours/day, we generally welcome visitors between the hours of 8:00 a.m. and 8:00 p.m. Depending on how busy the 911/EMS call volume is at any given time, there may not always be someone at our facility to greet you.

The billing representative is typically available Monday-Friday from 10:00am-4:00pm only.  The schedule may vary and depending upon other staff present they may be able to assist you.

Our billing is handled by Logical Billing Solutions.  If you have specific information concerning your bill or payment please call them at (585) 563-1112


If you have a medical concern and wish to be evaluated by EMS, your best bet is to call 911 and allow us to come to you. It is not recommended that you drive to our facility to seek medical treatment unless absolutely necessary. While we will certainly never turn you away, it is most efficient to call 911 and let an ambulance come to where you are. There is not always someone available at our facility to treat patients.


Our phone number is 585-544-5112. Please call 911 for all emergency ambulance needs. We do not schedule non-emergency transports.  The following options are available:

 1 - Billing: This is for general billing questions.  

 2- Operations: This is for general ambulance operations or supervisor contact.

 3- On duty crew: This will allow for contact with crews working, such as loan closet inventory.

 4 - Business Manager: This will provide contact to the business manager who handles the business operation.

 5- CPR and Child Safety Seats: This should be used for questions about CPR classes and Child Safety Seat installations



Please fill out the following form to send us a message

For assistance, information or details on any of the ambulatory services we provide, get in touch with a member of our team today at 585-544-5112. Or email us through our secure and confidential contact page.

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