We welcome you to contact us for any questions you may have.
Our station is located at 2330 Norton Street Rochester, NY 14609. The building is just east of Culver Road
Although we operate 24 hours/day, we generally welcome visitors between the hours of 8:00 a.m. and 8:00 p.m. Depending on how busy the 911/EMS call volume is at any given time, there may not always be someone at our facility to greet you.
The billing representative is typically available Monday-Friday from 10:00am-4:00pm only. The schedule may vary and depending upon other staff present they may be able to assist you.
MEDICAL INFORMATION / WALK-INS
If you have a medical concern and wish to be evaluated by EMS, your best bet is to call 911 and allow us to come to you. It is not recommended that you drive to our facility to seek medical treatment unless absolutely necessary. While we will certainly never turn you away, it is most efficient to call 911 and let an ambulance come to where you are. There is not always someone available at our facility to treat patients.
Our phone number is 585-544-5112. All internal phones have an extention:
100 Operations office: use this for any ambulance service questions.
200 Billing Representative: This is our internal contact for billing questions.
300 Business Manager: For any financial or business related questions.
The following can be reached by email: